Guests manual

 

 

 

 

Welcome to Villa Lapland – Guest Manual

This house is more than wood and stone. It is a place of pause, of silence, of return.
You are staying deep within Pallas–Yllästunturi National Park – a landscape shaped by snow, forest and time itself. Here, nature speaks.

This manual is meant to guide you through your stay:

  • with practical instructions for the house

  • with gentle reminders of our shared respect for nature

  • with a sense of the traditions that shaped Lapland

Please take a moment to read through it. Some parts are essential for safety, others simply help you feel at home more quickly.
All together, they will make your stay smooth, safe and in harmony with the place around you.

 

0. Emergency Information

Emergency Number (Police, Fire, Ambulance): 112

  • Address: Rihmakuja 2, 99340 Raattama, Kittilä, Finland

    ⚠️ Important / Wichtig / Tärkeää / Viktigt / 重要 ⚠️

    • EN: Rescue services need at least 30 minutes to arrive. Better call once too early than too late.

    • DE: Die Anfahrt der Rettungsdienste dauert mindestens 30 Minuten. Rufen Sie lieber einmal zu schnell an.

    • FI: Pelastuspalvelut saapuvat vähintään 30 minuutissa. Soita mieluummin kerran liian aikaisin kuin liian myöhään.

    • SE: Räddningstjänsten tar minst 30 minuter. Ring hellre en gång för tidigt än för sent.

    • CN (简体中文): 救援服务至少需要 30 分钟才能到达。请宁可早打一次电话，也不要迟打。

Nearest Medical Services:

  • Health Centre Muonio (35 km, ~30 min drive): Ilttitie 2, 99300 Muonio

  • Pharmacy Muonio (same location): Lahenrannantie 1, 99300 Muonio
    Business hours: Monday - Thursday: 09-17, Friday: 09-18, Saturday: 10-15

  • Kittilä Health Centre (70 km): Sairaalantie 2, 99100 Kittilä

Fire & Safety Equipment in the House:

  • Fire extinguisher: Entrance

  • First aid kit: Entrance

  • Fire blanket: Entrance

Utilities Shut-off:

  • Main power switch: Entrance

  • Main water valve: Bathroom 1

Taxis / Local Transport:

  • Taxi Muonio: +358-40-0793112
    Web: www.taksimuonio.fi

  • Taxi Levi & Kittilä: +358-200-99800
    Web: www.levintaksi.com

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1. Arrival & Departure

Your journey has already carried you far north – into silence, into vastness, into a place chosen, not stumbled upon. Arriving at Villa Lapland is simple, but it follows its own rhythm. These notes help you begin and end your stay smoothly.

Check-in

  • Time: from 16:00 (4 pm)

  • Key system: Smart lock with code (you will receive your code before arrival)

  • Parking: 4 spaces directly at the house (free of charge, large enough for minibuses)

  • EV charging: 11 kW Wallbox (3×16 A), available at an additional charge

How to operate the smart-lock

The entrance door is equipped with a digital UniFi Access system. It is reliable, simple to use, and designed so you never have to worry about keys.

Facts:

  • You will receive a personal 6-digit PIN code before arrival.

  • To open:

    1. Wake up the lock screen by touching it without gloves.

    2. Enter your PIN code.

    3. Confirm with the ✔ button. The door unlocks with a click after few seconds.

  • To lock:

    1. Close the door firmly.

Additional information:

  • The lock closes automatically after 20 seconds if not opened.

  • In case of any issue, contact us immediately (see Chapter 9 – Contact).

  • No physical keys are required.

  • If the door is frozen and cannot be opened electronically, you will receive access to a key safe. Should this be necessary, please contact us.

Check-out

  • Time: by 11:00 (11 am)

  • Return of keys: leave in keybox / smart lock closes automatically

  • Departure checklist: see Chapter 8

Special Notes

  • Winter: roads are maintained, but weather may change quickly. Studded tires are standard in Lapland (rental cars are equipped accordingly).

  • Silence: Please respect the spirit of this place – it is not a resort but a retreat.

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2. Inside the House

The house is built for simplicity, comfort, and calm. Everything is designed to make your stay easy, warm, and in harmony with the nature around you.

WiFi & Connectivity

Stay connected, even in the middle of wilderness. The house is equipped with high-speed internet via Telia 5G. If there are any issues, a 150 Mbit/s Starlink backup will be activated automatically.

Facts:

  • WiFi: UniFi system, full coverage in the house and the garden

  • Speed: up to 300 Mbit/s download

  • Network name (SSID): VillaLapland

  • Password: not required

  • Stable enough for video calls, streaming, remote work

Heating

Warmth in Lapland is essential. The house combines modern efficiency with traditional fire.

Facts:

  • Underfloor heating throughout the house

  • Geothermal heat pump maintains base temperature (min. 18 °C)

  • Wood-fired fireplace/oven in the living room (firewood provided)

  • Additional electric heaters available if needed

Kitchen

Cooking together is part of the Villa Lapland experience.

Facts:

  • Fully equipped kitchen with stove, oven, fridge/freezer, dishwasher, coffee machine, kettle

  • Pots, pans, plates, cutlery and utensils included

  • Dishwasher tablets and basic cleaning supplies provided

  • Waste separation: none

Living Room

The living room is the heart of evenings – to sit by the fire, play, or simply watch the snow.

Facts:

  • Large sofa and armchair

  • Sofa bed (sleeps 2 if needed)

  • Flat-screen TV (HDMI, streaming apps available)

  • Selection of board and card games (e.g. Monopoly, Uno)

  • Fireplace instructions:

    • Open air vent before lighting

    • Use only provided firewood

    • Never leave fire unattended

Bedrooms

Each bedroom is designed for quiet rest, surrounded by the silence of the forest.

Facts Bedroom 1 (12.5 m²):

  • 1× double bed (160 cm)

  • Wardrobe and storage space

  • Bed linen included

  • Underfloor heating

Facts Bedroom 2 (12.5 m²):

  • 2× single beds (90 cm each)

  • Wardrobe and storage space

  • Bed linen included

  • Underfloor heating

Bathrooms

Water here is pure and fresh, flowing directly from Lapland’s underground sources and from our own 120m deep well.

Facts Bathroom 1 (5 m²):

  • Toilet, sink, and shower

  • Towels included

  • Underfloor heating

Facts Bathroom 2 – Jacuzzi Room (5 m²):

  • 2-person Jacuzzi (indoor, with panorama window view)

  • Toilet and sink

  • Towels included

  • Underfloor heating

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3. Wellness & Rituals

Silence, warmth, and water – in Lapland these are not luxuries, they are traditions. In the old tales, fire and steam carried prayers to the sky, and water was seen as the memory of the earth. Here, you are invited to step into these rituals, simply and naturally.

Jacuzzi Room (Indoor)

A place to pause and slow down. Surrounded by wood and water, one recalls Vellamo, spirit of the lakes – still on the surface, yet with depth beneath.

Facts & Instructions:

  • 2-person Jacuzzi with panorama window view

  • Fill with clean well water – already preset and ready for use

  • Controls: touch panel on the edge of the tub

  • To start:

    1. Press the power button

    2. Select temperature (recommended 36–38 °C)

    3. Start jets with the whirlpool button

  • For hygiene: please shower before use

  • Towels included

  • Do not add bath oils or soaps – only clean water is allowed

  • After use, switch off jets and close lid

Sauna (Outdoor Barrel Sauna)

Next to the house, half glass, half wood, stands your barrel sauna – a place of heat and silence. As the inscription inside says: “The smoke knows your ancestors.” In the Sámi tradition, steam (löyly) was seen as the spirit rising – a bridge between body and soul.

Facts & Instructions:

  • Fits up to 6 persons

  • Electric-heated stove, timer and temperature set at control panel (outside the heater)

  • Heat-up time: ~30–40 minutes to 80–90 °C

  • Use only the provided water ladle for steam (löyly)

  • For safety:

    • Do not pour excessive water on stones

    • Children only with supervision

    • Allow time to cool down after each session

Hot Tub (Outdoor, Wood-Fired)

Beside the sauna rests a wooden hot tub – simple, elemental, heated by fire. To sit here under the open sky, with steam rising into the night, is to feel the timeless rhythm of Lapland.

Facts & Instructions:

  • Fits 4–6 persons

  • Firewood provided on site

  • How to use:

    1. Close drain valve

    2. Fill with water (valve next to tub, then close)

    3. Light fire in the stove compartment (dry wood only)

    4. Heating time: ~2–3 hours to reach 37–39 °C

    5. Stir water occasionally with paddle to equalize heat

  • Important:

    • Never heat tub without water – risk of fire and damage

    • Do not add soaps or chemicals

    • drain tub after use and keep drain valve open

    • Cover tub after use

  • Free of charge, self-service

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4. Outdoor Life

Step outside, and the wilderness begins. There are no fences here – only forest, mountain, and sky. Life outdoors in Lapland is simple: fire, snow, and silence.

Garden

A space not manicured, but natural – shaped by the seasons.

Facts:

  • Open garden around the house, blending into forest and tundra

  • Space for children to play or for quiet observation

  • Best place for northern lights viewing in winter: either in your private Jacuzzi or at the Grill Hut (Traditional Kota)

Grill Hut (Traditional Kota)

Just a short walk from the house, hidden among the trees, you will find a traditional grill hut. A place where locals have gathered for generations – to share food, to tell stories, to listen to the crackle of fire, to sit and to view the dancing gods and lights in the sky.

Facts:

  • Traditional Lappish grill hut (kota), 200 m from the house

  • Freely accessible for all guests

  • Central fireplace with seating

  • Firewood provided

  • Grill tools available in the hut

  • Firestarters, Matches, Food, Cutlery not provided

=> Please make sure to return all belongings where they are meant to be.

Trails & Wilderness

The house stands not at the edge, but deep within Pallas–Yllästunturi National Park. Trails begin at your door, leading into silence and space.

Facts:

  • Direct access to ski trails in winter (maintained tracks)

  • Hiking paths starting from the house

  • Routes of different lengths – from short evening walks to full-day tours

  • Maps available in the house folder

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5. House Rules

This house is built for peace and for rest. To keep it this way – for you and for all future guests – we ask you to follow a few simple rules. They are not meant to restrict, but to protect the spirit of this place.

Facts:

  • No parties and no commercial use of the house

  • Respect silence and neighbours – Villa Lapland is a retreat, not a resort

  • Smoking only outdoors (please use ashtrays, do not throw cigarettes into nature)

  • Pets are welcome – but please:

    • keep them off beds and sofas

    • clean up after them, indoors and outdoors

    • please report damages caused by pets immediately in order to get repairs / replacements organized

  • Fireplace, sauna, and hot tub must never be left unattended while in use

  • Maximum occupancy: 6 persons per house (unless agreed otherwise)

  • Check-in/out times must be respected (see Chapter 1)

  • Recycling & waste according to local rules (see Chapter 2 – Kitchen)

  • Any damage or malfunction should be reported immediately to the host

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6. Safety & Emergencies

Living deep in Lapland means being close to nature – and also taking responsibility for safety. Please read these notes carefully, they help you act calmly if something unexpected happens.

Fire Safety

  • Fire extinguisher: at the entrance

  • Fire blanket: at the entrance

  • First aid kit: at the entrance

  • Never leave open fire (fireplace, sauna, hot tub stove, grill hut) unattended

  • Always keep escape routes clear (doors and windows must not be blocked)

  • Candles are not allowed inside the house

Power & Water

  • Main power switch: entrance (fuse box)

  • Main water valve: Bathroom 1

  • Short power cuts may happen in Lapland – heating and internet will restart automatically

  • For longer outages, contact the host (see Chapter 9)

Winter Conditions & Nature

  • Snow and ice make paths slippery – use caution when walking outside

  • Roofs can carry large amounts of snow; avoid standing directly under eaves

  • In extreme cold, keep indoor temperature above 18 °C (already preset by geothermal system)

  • Wild animals (reindeer, moose, sometimes bears in summer) may appear near the house or on roads. They are usually not dangerous, but:

    • Keep distance and do not attempt to feed them

    • Drive carefully, especially at night – reindeer often gather on roads

    • Store food indoors, never outside unattended

Emergencies

  • Emergency number for police, fire, ambulance: 112 (see Chapter 0 for details)

  • If you call, state:

    • Address: Rihmakuja 2, 99340 Raattama, Kittilä

    • Nature of emergency

    • Number of people affected

  • Nearest medical services: Muonio Health Centre (35 km), Kittilä Health Centre (70 km)

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7. Explore Lapland

Step outside and you are already within Pallas–Yllästunturi National Park. Here, paths do not only lead through forests and over fells – they lead into silence, into space, into the rhythm of Lapland itself.

Pallas–Yllästunturi National Park

This is one of Finland’s oldest and most beloved national parks, known for its clean air and endless horizons. From your doorstep, you can follow ski tracks in winter or hiking paths in summer, surrounded by untouched wilderness.

Facts:

  • Over 500 km of marked trails in the park

  • Cross-country ski tracks maintained in winter

  • Fell peaks: Pallas (807 m), Taivaskero (highest point)

  • Visitor Centre: Pallastunturi (25 km from the house)

Raattama Village

The nearest village, Raattama, is small but authentic – a place where life follows the seasons.

Facts:

  • Distance: 7 km from the house

  • Grocery shop with essentials

  • Local restaurant/café (check seasonal opening hours)

  • Gas station and fuel available

  • Small harbor and riverside paths

Day Trips & Experiences

Lapland offers more than one can see in a single visit. Some experiences are close, others take a day – all carry the spirit of the North.

Facts:

  • Muonio (35 km): larger shops, pharmacy, restaurants, husky safaris

  • Levi (68 km): ski resort with slopes, spa, restaurants, après-ski

  • Northern Lights: best visible from the house in clear winter nights, or from the grill hut (kota). In old Sámi tradition, the aurora was called guovssahasat – the dancing lights of the sky, believed to be spirits or the fire of the gods.

  • Reindeer & Husky Tours: local operators in Muonio and Levi - you may also check our bookable Experiences

  • Fishing & Canoeing: summer activities on nearby lakes and rivers - where ice fishing is common in Finnish culture.

  • Find a regularly updated list of trips and experiences on our website.

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8. Departure Checklist

Before you leave, please make sure of the following:

Facts:

  • Take out all trash and recycling (see Chapter 2 – Kitchen)

  • Empty dishwasher and put away clean dishes

  • Close all windows and doors securely

  • Turn off lights, TV, and fireplace

  • Ensure sauna, hot tub, and Jacuzzi are switched off

  • Return furniture and items to their original place

  • Report any damages or malfunctions to the host

  • Leave keys in the smart lock / keybox (see Chapter 1)

  • Check you have all your personal belongings
    If you forget something, we are happy to send it to you. Please email us your address. Postage and handling charges may apply.

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9. Contact

If you have any questions, need assistance, or face an urgent problem during your stay, please use the contacts below.

If the Concierge Service was included in your booking, please note that you have been provided with separate contact numbers for priority assistance. Of course, you may also use the standard host contacts listed below – but response times might be slower.

Facts:

  • Host (Villa Lapland Holidays Oy)

    • Phone / WhatsApp: +358-40-5200942

    • E-Mail: Contactform

  • Emergency number (Police, Fire, Ambulance): 112

    • See Chapter 0 for multilingual notice and response times

  • Taxis

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Kiitos

Villa Lapland is more than a house.
It is a place where silence becomes audible,
where fire and water carry warmth into the darkest nights,
and where the forest itself breathes with you.

Here, you are invited not only to stay,
but to pause –
to listen to the stillness,
to watch the sky unfold in lights and shadows,
to feel time slow down.

Take these moments as they are:
simple, unhurried, true.

When you leave, we hope you carry something of this quiet with you –
a memory that lingers,
a calm that returns whenever you need it.

Welcome – rest – and return.
Not only here. Not only to yourself.
But to the everlasting song of Lapland’s silence.

We thank you for being our guest,
and may your path will lead you here again.